Refund policy
Refund & Return Policy
At First Desire, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Return Eligibility
You may request a return or refund under the following conditions:
- Item is defective or damaged upon arrival
- Wrong item was received
- Item was not delivered within the estimated timeframe
To be eligible, you must contact us within 7 days of receiving your order.
2. Non-Returnable Items
We do not accept returns for:
- Change of mind after delivery
- Minor variations in color or design due to screen differences
- Items used, worn, or damaged by the customer
3. Refund Process
Once your request is approved:
- You may be asked to provide photo/video proof
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days after approval
4. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed and cannot be canceled.
5. Late or Missing Refunds
If you haven’t received your refund:
- First check your bank account
- Contact your payment provider
- If still unresolved, contact us at: harixnadeem12@gmail.com
6. Shipping Issues
If your order is significantly delayed or lost in transit:
- Contact us and we will investigate
- If confirmed lost, a full refund or replacement will be provided
7. Return Shipping
In most cases, customers are not required to return the item.
If a return is required, instructions will be provided by our support team.
8. Contact Us
For all return and refund requests, please contact:
📧 Email: [ harixnadeem12@gmail.com ]
📍 Address: [ 29 A new officer colony, Saddar bazar, Lahore Cantt, Pakistan]
By placing an order, you agree to this Refund & Return Policy.